Last updated: October 31, 2026

Privacy Policy

This privacy policy explains how Betya collects, uses, stores, and protects personal information submitted through account registration, gameplay, payments, and general platform use. Betya is operated by Gemmy LTD and holds a licence issued in Curaçao. Canadian players using the platform - whether depositing in CAD via Interac or transacting in cryptocurrency - should read this document carefully before creating an account. The policy applies to all users regardless of their device or access method, including mobile browsers and desktop sessions.

What Information Betya Collects

Betya collects personal data at several points during account use. The initial registration form requests an email address, a username, and a password. No date of birth, phone number, or residential address is required at the sign-up stage, though this information is typically collected before the first withdrawal or when a compliance review is triggered.

Beyond registration data, the platform may collect:

Account activity data: game history, bet records, deposit and withdrawal transactions, bonus usage, and VIP tier progression
Device and technical data: IP address, browser type, operating system, and session identifiers
Payment data: transaction references, payment method details, and cryptocurrency wallet addresses used for deposits or withdrawals
KYC documents: government-issued photo ID, proof of residential address (such as a utility bill or bank statement from a Canadian address), and payment ownership confirmation
Source-of-funds information for large or unusual transaction patterns
Communication records: messages submitted through live chat or sent to support@betya.com

Betya does not collect data from players who have not registered an account, though standard analytics tools may record anonymous session data from site visitors.

How Personal Data Is Used

Data collected by Betya is used for account operation, identity verification, payment processing, and regulatory compliance. More specifically, personal information supports the following purposes:

Creating and maintaining accounts on the online casino Betya
Verifying player identity before processing withdrawals or upon compliance request
Processing deposits and withdrawals in CAD, USD, EUR, AUD, NZD, and supported cryptocurrencies including Bitcoin, USDT, Ethereum, and others listed in the cashier
Applying bonus terms, calculating wagering progress, and managing VIP rewards through the Betya Bucks programme
Detecting fraud, money laundering activity, or account abuse
Responding to support requests via live chat or email
Sending account notifications, promotional communications, and terms updates where the player has consented
Meeting obligations under the Curaçao licensing framework and applicable anti-money-laundering rules

Betya does not sell personal data to third parties for their own marketing purposes. Data may be shared with payment processors, game suppliers, identity verification services, and regulatory bodies where required.

KYC Verification and Document Handling

Identity verification is not completed during initial account registration at Betya. KYC is typically required before the first withdrawal is approved or when the internal compliance team requests it. Standard documents include a government-issued photo ID, proof of residential address, and confirmation that the payment method belongs to the registered account holder.

For Canadian players, acceptable ID forms generally include a valid passport, provincial driver’s licence, or national identity document. Proof of address can be a recent utility bill, bank statement, or government correspondence showing a Canadian address.

Additional source-of-funds documentation may be requested for larger deposits or withdrawals, or where transaction patterns appear inconsistent with stated account activity. Documents submitted for KYC are processed securely and retained in accordance with the platform’s data retention obligations.

Data Retention

Betya retains personal data for as long as an account remains active and for a period after closure, in line with legal and regulatory obligations. Transaction records, KYC documents, and account history may be retained for several years after account closure to satisfy anti-money-laundering, fraud prevention, and licensing requirements.

Players who wish to close an account and request data deletion should contact support@betya.com. Requests are subject to review, and certain data may be retained where legal obligations require it even after account closure.

Cookies and Tracking Technologies

Betya uses cookies and similar technologies to maintain sessions, remember account preferences, analyse platform usage, and deliver relevant promotional content. Cookies are stored on the player’s browser and can be managed through browser settings, though disabling certain cookies may affect platform functionality.

Third-party analytics and marketing tools may also be active on the platform. These collect anonymised or aggregated data about session behaviour, page visits, and interaction patterns. Betya’s cookie settings or browser controls are the primary methods for managing these preferences.

Personal data may be disclosed to a limited set of third parties where necessary for platform operation:

Payment processors and banking partners handling CAD transactions, Interac transfers, cryptocurrency networks, and other cashier methods
Software providers supplying casino games (such as Pragmatic Play, Evolution, and BGaming), who may receive session identifiers relevant to gameplay
Identity verification and KYC service providers
Fraud detection and compliance monitoring systems
Regulatory authorities, law enforcement, or courts where disclosure is required by applicable law

All third parties handling personal data on behalf of Betya are expected to maintain appropriate data security standards. Betya does not transfer personal data to third parties for independent commercial use.

Player Rights Regarding Personal Data

Players have the right to request access to the personal information held about them, ask for corrections where data is inaccurate, and request deletion of data where no legal retention obligation applies. Consent to receive marketing communications can be withdrawn at any time through account settings or by contacting the support team.

Canadian players should note that Betya operates under a Curaçao licence and is not regulated by a Canadian provincial authority. For example, Betya is not listed in the iGaming Ontario directory and is not an AGCO-regulated operator in Ontario. Data rights claims are handled directly through Betya’s internal process rather than a Canadian regulatory body. For information about responsible account use, visit Betya responsible gambling.

Security Measures

Betya applies encrypted web connections across the platform to protect data transmitted between the player’s device and the server. Account access is controlled through password authentication, and players are encouraged to use a unique password not shared with other services.

Payment data is handled through secure processing channels. Cryptocurrency transactions use public blockchain networks, and wallet addresses submitted for withdrawals are matched against the account’s verified details. Players should keep account credentials private and contact support immediately if unauthorised access is suspected.

Contact for Privacy Matters

For questions about this privacy policy, data access requests, or concerns about how personal information is handled, contact the Betya support team at support@betya.com or through the live chat function available 24/7. Requests are reviewed and responded to as promptly as operational capacity allows.

This policy may be updated from time to time. Continued use of the platform following a policy change constitutes acceptance of the revised terms. Players are encouraged to check this page periodically for updates.